Shipping & Returns

My Matcha Tea uses different shipping options depending on your preferred product categories. We charge a flat rate of $5 for shipping on orders under $75, all orders over $75 are shipped free.

All Import Asia products ship direct from our suppliers to you using e-pack services, it can take up to 4 days for import orders to be processed and shipped. From here delivery can take up to 28 days depending on order location. 

All other orders from our My Matcha Tea range are packed and shipped within' 24 hours of order placement between Monday - Friday. Orders placed on weekends and public holidays are packed and shipped on the very next working day.
 
We choose Australia Post as our preferred shipping partner for all orders of items in our My Matcha Tea Range. This option provides a faster and safer shipping option for our customers at competitive rates. 

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Delivery Time & Cost

Standard Shipping Within Australia ($5): 3-6 business days
Free Shipping (Australian orders over $75) - 3-6 business days
International Shipping Outside Australia ($20) - 6-14 business days

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Returns

Every item listed at My Matcha Tea includes our exclusive 60-day love it or loose satisfaction guarantee. This means that for any reason whatsoever if you don't love your order, or for some reason your order does not arrive simply contact our friendly support team within 60 days of order for a full refund, or a replacement order shipped free of charge. 

To request a return visit our returns centre here

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If you would like more information, please use the boxes below to get in touch with our friendly team.